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Refund policy

REFUND AND RETURNS POLICY  

 

This Refund and Returns Policy forms part of, and should be read together with, our Terms of Service and any other terms and conditions and policies we publish or link to (together, the "Agreement"). Capitalised terms have the meaning given to them in our Terms of Service.  

 

1. Your rights under the Australian Consumer Law Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this Policy limits or excludes these rights.  

 

2. Personalised, print-on-demand products - all of our Products are printed on demand and are made especially for you. For this reason, please carefully check your personalisation details before placing your order. Except as required by law, we are not able to accept returns or provide refunds for Products where the personalisation details you provided were incorrect.  

 

3. When we do not provide refunds Except as required by law, we do not provide refunds for:

  • change of mind; 
  • where a problem with the Product is due to your misuse; 
  • failure to comply with our instructions or any manufacturer's instructions; 
  • where you fail to take reasonable care; or
  • where you provided us with incorrect personalisation details.  

 

4. Faulty, damaged or incorrect Products If you have any issues with your Product, please contact us at team@paperstudio.store as soon as possible after receiving your order (ideally within 48 hours). This timeframe does not limit your rights under the Australian Consumer Law, which apply for a reasonable time depending on the Product. Where a Product has a fault covered by the Australian Consumer Law, we will provide a repair, replacement or refund as required.  

 

5. Cancellations and refunds by us -  on occasion we may need to cancel an order where we are unable to fulfil it. In those circumstances, we will provide you with a full refund. Where we cannot fulfil part of your order, we will contact you and ask whether you would like a replacement, substitution or refund. Acting reasonably, we may also refuse, limit or cancel any order, including where an order appears to be placed by a reseller or distributor without our permission, or where we reasonably suspect fraud or a breach of the Agreement; if we cancel an orderyou have already paid for, we will provide you with a full refund.  

 

6. How refunds are made - where a refund is provided, it will generally be made to your original payment method. Where a Product is to be returned, we will provide instructions on how to do so.  

 

7. Limitation of liability - to the extent we are entitled to do so under the Australian Consumer Law, our liability will be limited, at our option, to the replacement of the Products or the supply of equivalent products, or the payment of the cost of replacing the Products or of acquiring equivalent products. In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Product you purchased.