What is Paper Studio?

Paper Studio creates original and personalised paper goods and stationery. Our collection includes personalised wrapping paper, notebooks, journals and notepads, designed to make everyday moments and gifting a little more special.

Can I personalise my order?

Yes, that's what we do!

How does personalisation work?

Simply choose your design and follow the personalisation prompts on the product page. You’ll be able to see the details you’ve entered before placing your order, so please check everything carefully for spelling and accuracy.

Can I see a preview of my personalised product?

Where a live preview is available, you’ll be able to see your personalisation as you create your product. Please note that the final printed product may vary slightly from what you see on screen.

Is the colour on my screen the same as the printed product?

Colours can vary slightly between screens and print. Every phone, computer and device displays colour differently, so the final printed product may not look exactly the same as it does on screen. We’ll always do our best to make sure the colours are as close as possible to what you see.

Can I order a personalised gift for someone else?

Absolutely. That’s one of our favourite things to do. Add the recipient’s name or a special message to create something that feels made just for them.

How long will my order take?

Because our products are made to order, production and delivery times can vary depending on the product and your location. Production usually takes around 3 business days but it depends on each order.  You’ll find estimated processing and delivery times on the relevant product page and at checkout.

Where do you ship?

We ship all around the world, even though we are based in Sydney, Australia. When you place an order with us, we try to produce your product at a location closest to you in order to reduce shipping times and lower transportation costs and output. Available shipping options and delivery estimates will be shown at checkout based on your location.

What will my order arrive in?

Your order is printed just for you and shipped straight from the print studio closest to you, so it arrives in simple, protective packaging rather than a branded Paper Studio box. It’s less glamorous on the outside, but it means faster delivery, less waste and no unnecessary extras. The good stuff is inside.

Will I have to pay customs or import charges?

For international orders, customs duties, taxes or other import charges may apply depending on the destination country. Any such charges are the responsibility of the customer.

Can I change or cancel my order?

Because personalised products go into production quickly after an order is placed, we may not be able to make changes or cancellations once production has started. If you need to make a change, please contact us as soon as possible, and we'll try to do our best - so please make sure you've given all the correct spelling and/or images BEFORE you place your order in case production has already started. If it has, refunds are not available so please check all is good before ordering.

What if I make a mistake with my personalisation?

Please check your personalisation carefully BEFORE PLACING YOUR ORDER. As personalised products are made specifically for you, we generally can't accept returns or provide refunds for errors in customer-submitted personalisation.

What if my order arrives damaged or there's a problem with it?

We want you to love your Paper Studio order. If your product arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photos of the issue, and we'll work with you to put it right. If an error has occurred due to customer-submitted information there are no refunds.

Can I return a personalised product?

Personalised products are generally not eligible for return simply because you have changed your mind, as they have been made specifically for you. If your product arrives faulty, damaged or not as ordered, please contact us so we can help.

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on your location.

Are your products sustainably made?

We aim to make thoughtful choices about the products and production methods we use. Because our products are made to order, we avoid producing large quantities of stock that may go unsold and therefore go to landfill and/or warehousing. We also try to source sustainable products where possible, and we try to make our products with environmentally friendly practices, using inks and methods that are kind to the earth. Specific materials and production details can be found on individual product pages where relevant.

Can I buy your products as gifts?

Absolutely. Our personalised products are made for gifting (even if it's from you to you). Add a name, message or meaningful detail to make your gift feel uniquely theirs.

How can I hear about new designs and special offers?

Join our newsletter to be the first to hear about new designs, special offers and gifting inspiration from the studio. You can sign up at the bottom of our homepage.

I have another question. How can I contact you?

We'd love to hear from you. If you can't find the answer you're looking for, please get in touch via our Contact Us page at the bottom of the homepage, and we'll be happy to help.